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eSpecial Needs :: Employment
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Customer Service Representative (St. Louis, MO)
Date Posted: 11/14/2011 Position Type: Full Time
Since 2002, eSpecial Needs has expanded into a global supplier of equipment, programs, and curricula for physical education and recreation professionals, as well as products, equipment, and programs for professionals who deal with children and adults with physical and developmental disabilities. As our company continues to grow, we are expanding our e-commerce, internet presence and full-line catalog and seek individuals who want to contribute to our company's growth.
We value innovative people who are looking for a challenge and are able to adapt to rapid and continuous change. As a valued employee, you must be flexible and able to meet any challenge that comes your way.
eSpecial Needs has achieved the distinction of being listed in Internet Retailer’s Second 500 Guide of the fastest growing up and coming e-retailers based on annual web sales.
Customer Service Representative
We are seeking a highly motivated team player to join our Customer Service team. In this multi-tasking position, we will rely on you to work closely with various departments including purchasing, marketing and sales. You will be responsible for daily computer processing of sales orders including e-commerce, phone, faxed sales orders and returns. Internal support will be provided to assigned accounts and the customer service team as needed. You will also assist incoming calls, click to chat and web generated emails from accounts regarding product information, quotes, ship dates and miscellaneous issues in a timely manner. The work week is Monday through Friday 8am-5pm.
Qualifications:
- 1 year experience in customer service or related area required; prefer college degree, but will consider equivalent combination of work experience and education
- Excellent verbal and written communicator
- Highly motivated, dependable and well organized
- Ability to type a minimum of 30 wpm with accuracy
- Working knowledge of Word, Excel, Outlook are essential; experience using QuickBooks Enterprise a plus
- Background in occupational therapy or durable medical equipment preferred
- Knowledge of medical or insurance billing a plus
Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation of $10-$12 per hour, depending on experience and an extensive benefits package including paid time off, medical, dental/vision benefits, and company provided skills training classes and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture and is given the tools necessary to do so.
To Apply:
To respond to this opportunity, please click here.
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