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Please note that shopping for certain adaptive equipment may be made-to-order to meet the specific needs of the user; therefore, these products are not always ready to ship out. For international or over sized parcel orders, the order is not finalized until we receive approval on the shipping rate. Lead time begins once we receive approval on the shipping rate allowing time for change or cancellations.
Shipping & Handling
All shipping charges are the responsibility of the purchaser and will be added to your invoice.
Shipping Charges for Regular Delivery
Shipping charges are automatically added to product total in the website checkout section. Only Regular Delivery (FedEx Ground - Contiguous US only) can be processed online.
Alaska and Hawaii
Orders are sent priority mail unless otherwise requested. Consult customer service for shipping costs.
International
Consult customer service for shipping costs. 314-692-2424
Rush Delivery
Consult customer service for shipping costs. 1-877-664-4565
Ship from Factory
Some products are shipped direct from the factory or are made to order. These will normally be shipped within 4 weeks.
Partial Deliveries
When orders list several items, some of which are not in stock at the time of the order, we will fulfill the portions available including shipping based on order value. Subsequent backordered items will not include additional shipping charge.
Damaged Goods
Damaged or short shipments should be reported within 5 days of receipt. If a shipment arrives damaged or if the box appears damaged...
Note damage on the delivery bill and have the driver sign it, acknowledging the damage.
Contact the eSpecial Needs Customer Service Department within 5 days of receipt at 1-877-664-4565 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
Save the container and merchandise for inspection.
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