Customer Service

Customer Service Help Center

If you have questions or concerns about your purchase at eSpecial Needs, we want to answer them promptly and accurately! A list of commonly asked questions is listed below. If you can't find the answer, please contact us via email, phone or fax.

Contact Information

We can be reached by submitting a Contact Us Inquiry any time, or call us Monday - Friday 8:00 a.m. to 4:30 p.m. Central Time.

We're standing by to answer your questions!

Live Chat by Bold Chat

Live chat by Bold Chat

US Toll Free Phone: 1-877-664-4565
US Toll Free Fax: 1-800-664-4534
International Phone: 1-314-692-2424
International Fax: 1-314-692-2428
Submit an Inquiry: Contact Us Form

eSpecial Needs, LLC
1850 Borman Court
St. Louis, MO 63146 USA

General Shipping & Tax Charges

Orders placed for shipment within the 48 continental United States are generally shipped FedEx Ground (Smaller items may be shipped via United States Postal Service). Express shipping is available at an additional cost for all items. Exact shipping rates are calculated during checkout. APOs/FPOs, Hawaii, and Alaska orders will be shipped via United States Postal Service. We DO ship to most International destinations. Sorry, but we are not able to guarantee shipping times for packages shipped internationally. Customs and duties are excluded from the shipping costs. Sales tax will be charged for Missouri residents only.

Continental U.S. orders generally ship in 1-2 business days (FedEx Ground) on in-stock orders. Orders take approximately 3 - 5 business days to arrive. Saturday and Sunday are not considered business days.

Shipping charges are not eligible for any coupon codes or promotional discounts.

Out of Stock Items

If an order is placed for an out of stock item, it will be shipped once it becomes available. You can also call us at 1-877-664-4565 or submit a Contact Us Inquiry with the item number and your name and we will e-mail you once the item is back in stock.

Order Status

While we take great pride in our ability to ship your purchases quickly, we understand the importance of knowing when it will actually arrive. As you complete the order process, we attempt to give you an accurate estimate of when your order will be delivered. As soon as your order is shipped, we will send you an email containing a FedEx tracking number. With this number, you can find out the exact status of your shipment 24 hours a day.

Payment Methods

The initial order placed will be charged to the card immediately. For your convenience, we accept the following forms of payment:

  • Credit cards - Discover, Visa, MasterCard and American Express
  • Debit cards - Discover, Visa, MasterCard and American Express
  • Prepaid credit cards - Discover, Visa, MasterCard and American Express
  • PayPal
  • Email payments
  • Checks (Must be mailed with an attached Order Form)
  • Money Orders
  • Wire Transfers (For U.S. Customers a $16 bank transfer fee will apply, For International Customers a $40 bank transfer fee will apply)
  • eGift Cards
  • Purchase Orders (educational institutions, government entities and established companies with approved credit)
  • If you would like to pay by check or money order, please make checks payable to eSpecial Needs, LLC and send to:

    eSpecial Needs, LLC
    11850 Borman Court
    St. Louis, MO 63146 USA

    Note: Additional verification may be required for orders over $1,500. A copy of your passport or driver's license may need to be emailed or faxed for security.

    Damaged Items

    If there are any damages upon receipt of your order or if the shipment is incomplete, you will receive a replacement part or item at no additional cost. Please visit our Returns page for detailed instructions.

    Returns & Exchanges

    We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 30 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item in our catalog that is more to your liking. Restocking charges may apply to certain products. Please visit our Returns page for detailed instructions.