A Message from eSN about COVID-19
To our friends and customers,
We understand that juggling fears the COVID-19 pandemic along side the needs of your families, students, and clients is making a tough job even tougher. Luckily, eSpecial Needs is still open and committed to getting you the adaptive equipment, mobility aids, and sensory goods you need even during these uneasy times. We are extremely grateful to be able to continue our business, though there have been a few small changes of which we'd like you to be aware.
We are still here to help!
The safety and well-being of our team members is our top priority. While our offices are still open, we are operating with minimal on-site staff while other members continue to work hard for our customers remotely from home. We're still able to stay on top of your orders, quotes, and service requests so you don't experience much of a disruption.
We are experiencing some shipping delays.
Unfortunately, due to supply chain disruptions both domestically and internationally, shipping delays have begun to occur with some of our manufacturers. As these delays vary from vendor to vendor, we are working closely with our partners to ensure we provide the most accurate shipping estimates possiblt.
If you have questions concerning the status of your order or current shipping times on specific products, our Customer Service Representatives are available via phone, email, or chat to assist you.
We are still able to provide equipment and home modification evalutions for Missouri families.
eSpecial Needs has launched a new virtual assessment service to ensure a continuation of service to our local families. If you represent a family in the state of Missouri and require an assessment for funding equipment or home modification tools, please email support@especialneeds.com for more information.
We know these are difficult times. As the COVID-19 pandemic continues, we promise to provide the quality service and assitance you've come to expect from eSpecial Needs. As always, we thank you for your business, and we wish you safety and good health.